The following are current one-time workshop offerings for leaders and staff. Each workshop is interactive, engaging and allows participants to walk away with something they can immediately implement. After each workshop clients will be emailed a follow up document, this will include conversation starters, follow up questions and other things that leaders can discuss in team meetings and individually with those who attended. Follow up is key in any training and my goal is to ensure that clients have all of the tools needed in order to continue to engage staff with what they learned. All workshops can be done virtually or In-person. In person workshops typically tend to run 90=150 minutes. $750 Virtual workshops are 90 minutes. $650 There is a fee of $75 per hour for travel outside of a 10-mile radius of Bangor, Maine.
This class will have discussion around 5 Conflict Management Strategies: accommodating, collaborating, compromising, avoiding and competing will be essential to this class. This material will encourage participants to be proactive rather than reactive, to resolve conflict in a productive manner and view conflict as a way to create innovation and change. Shifting how we view conflict from negative to positive will help build strong teams, move through conflict quicker and being more open to other ideas and viewpoints.
The goal is to have customers keep coming back, sharing with friends and spreading your name to everyone they know.... in the best way possible. This is more than Customer Service.... It's the Experience. In this course we will discuss how to turn customer service into an experience to keep your customers and clients coming back for more. From the first touch of a phone call, or making an appointment, or dining in, to following though once the service is completed. It is all part of an amazing experience for each individual.
In this course discussion will be around how to effectively communicate with others in various situations. Communication is not just the words chosen, but body language, tone, written and more. Being able to communicate effectively in all modalities and knowing when to use which is an important part of building strong relationships in the workplace. Knowing one's audience and being able to adapt, when necessary, will increase the chances that one's message is clear and understood. Discussion around things that impact communication such as generational differences, experiences, and perspectives will help to use perspective taking to understand communication styles.
This course helps participants discover how to craft presentations around key objectives, present key concepts and ideas with power and enthusiasm, design and present effective visuals, and employ techniques for polishing and mastering presentation delivery. From creating a PowerPoint presentation, to including a variety of learning styles for a diverse audience, to getting the class to participate and be engaged. If you have to present material to a group or are facilitating a training for a team, this course will help polish those skills and be effective.
Work environments are more diverse than ever, working with more than 5 generations in the workplace, to diverse personality types and more, learning to work well together will help accomplish common goals more effectively, while building strong teams. Learning the difference between behavior and personality and how to provide feedback based on each. Review common workplace personalities and how labeling those we work with can break down relationships. Leave with a new look and understanding of co-workers and how you can use various personalities to build strengths in teams.
This class will cover self-accountability as well as holding others accountable. There is a misconception that it is a leader's responsibility to hold teams accountable, yet it is proven less effective than if teams/peer hold each other accountable. Moving though creating solid expectation of self and others and on to holding self and others accountable to behaviors and outcomes will result in open communication among teams and more consistent feedback given among peers.
There is nothing worse than feeling your days are being taken up with unproductive meetings. This class will discuss when meeting are appropriate, and other ways to communicate key messages without meetings, how to facilitate meetings to encourage action and problem solving, keeping control of meeting agenda and ensuring psychology safety.
Being overwhelmed by email is one of the number one stressors and loss of productivity at work. This class is filled with tips and tricks to ensure you are not wasting time throughout the day getting caught in the email rabbit hole. Learn how to set expectations with your teams about how and when email is appropriate, how to prioritize emails and work though them efficiently, email features that will save you time and more.
We are more connected in this day and age than any other time in our lives. Technology has brough a whole new level to being connected to the work that we do. This among other things such as workforce shortages, living though a pandemic and more has created an increase in leaders and employees going from healthy levels of stress to burnout. The risk of having burned out leaders and employees include turnover, safety, customer experience, mental health and more. This class is a start to help leaders and employee recognize signs, understand the importance of mental health and self-care, and learn how to support themselves and others to prevent burnout in the workplace.
In this course we will get deeper into the tactics that work to not only boost your productivity but also the quality of work one produces. This course includes discussion around goal setting, planning, scheduling and prioritizing. By learning tools and strategies to help complete the more important tasks and also be able to identify when a task might be less important or one that could be eliminated altogether, you will have the illusion of more time in your day! Investing the time up front to implement these strategies is like making a deposit into the bank of time.
Relationships drive everything we do in life and business. Building strong working relationships and trust is how productivity is increased, communication improved, challenges are solved with greater ease. Creating a culture of productivity and trust creates loyalty in teams. In a world that is ever changing, one thing that can be controlled is how well we work with our peers, co-workers, leaders and those we lead.
Feedback in important in any employee's growth and development. In this class leaders will learn how to track, create and administer impactful annual appraisals. Annual appraisal should not contain surprises, however, be a compilation of a year in review. With all the tasks that leaders are responsible for sometimes writing annual appraisals feels like just one more thing. Leave this class with tools, processes and skills to ensure appraisal time isn't the most dreaded time of year.
In any industry there are always changes happening, if you want to stay competitive, you must change with them. This class will teach ways to hold yourself accountable to changes as well as those you lead. There is discussion around strategies to utilize your early adopters, as well as how to motivate those who resist change. Key themes of change leadership are building trust before changes and crisis occur, understanding quick decision making, adapting to change, clear and consistent communication and personal accountability.
Hiring the right fit for your team is crucial, onboarding that new team member may be even more important. Learning what questions to ask to truly find discover what you are looking for in a good team fit, creating solid interviewing processes and an onboarding process which is led by the leader but also includes all team members will make sure time and resources are not being wasted on the hiring process.
Employees should feel supported in their roles and performance, being able to provide effective supportive coaching to all employees will increase productivity, create cultures of support and increase retention rates. We will discuss the difference between coaching and discipline and when each is appropriate. Participants will learn and practice proved coaching frameworks to help employees reach success.
Participants will learn and discuss characteristics that make great leaders, and how they can use their own strengths and challenges to become successful leaders. Discussion around various leadership styles, the pros and cons of each will help define each leader's default style. While there are many leadership styles one can take on, learning in which situations each is most effective and being able to shift between styles will build the strongest of leaders.
Most employees don't wish to do a terrible job, being able to uncover the underlying reason for poor performance will allow leaders to address early on and allow for coaching or discipline conversations to happen before it's too late. Not identifying poor performance or behavior and/or allowing it to go on for too long can cause breakdowns in teams, communication and productivity. Leaders often invest most of their energy into those who are resistant and have consistent poor performance, learning how to identify and address early on will save time and energy in the long run.
Learn the top drivers of employee engagement and how to incorporate them into daily culture. Learn and discuss how knowing the hierarchy of engagement will help leaders ensure their employees are not only satisfied but engaged on a regular basis. Engaged employees do more than just show up to complete a task, they show up to problem solve, be innovative and work as a team to accomplish a common goal. Having a high level of engagement increased profits, customer engagement and retention rates